The company strictly adheres to the requirements of the ISO9001 quality certification system, strictly controls quality, implements it layer by layer, and assigns responsibilities to individuals to ensure the healthy operation of the comprehensive system of design, production, sales, and after-sales service. In order to strengthen communication with users, better provide high-quality products to users, and better serve the brand to users, we hereby make the following commitments:
1¡¢ The product is strictly designed and manufactured according to standards. We produce non-standard products based on the drawings provided by customers.
2¡¢ Pre sales service
Serving customers: product introduction, technical exchange, quality assurance, and establishing a trustworthy market.
3¡¢ In sales services
1. The product is based on the needs of user orders, with the premise of ensuring quality and delivery time.
2. During the use of the product, our company regularly organizes technical and quality inspection service personnel to visit and solicit feedback from users on the quality, usage status, improvement suggestions, and other aspects of the product, in order to further improve product quality.
4¡¢ After sales service
1. If users encounter any problems or information during the use of our company¡¯s products, please provide timely feedback to our company so that we can handle and improve them properly, and make our products more in line with your requirements.
2. During the warranty period, if there is any abnormal operation or damage caused by quality issues, our company is responsible for free repair or replacement. If damage or abnormal operation is caused by improper user use, our company can provide repair services. If users need it, our company can provide free pre-sales and after-sales technical consultation.
3. Regarding after-sales service. Require users to fill out product service and quality feedback information forms and provide appraisal opinions in order to improve the quality of Fosun products and services.
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